Job Description

Account ManagerThe Account Manager will report to the Director, Client Management, Associate Director, Client Management, or Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for building and maintaining the relationship with the client and for the coordination and administrative support of their assigned client accounts. This role will be the main point of contact for all client questions and concerns. Identifies client specific issues, identifies solutions, and may lead resolution working with other account managers within the organization and outside consultants and brokers to achieve growth and renewal objectives. The Account Manager is also responsible for developing strong external and internal relationships to achieve customer satisfaction, analytical, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies.Responsibilities:Develop a mutually rewarding working relationship with client contacts to ensure renewal of case and retentionFollow through on outstanding issues to the point of resolutionOffer creative product and service solutions to address client's evolving needsMonitor on an on-going basis client's product lines and services to ensure client's needs are being metExecute tactical components of the account team's business plan for customerIdentifies client specific issues, identifies solutions, and may lead resolution working with other operational areasCollaborate with account team members and functional support areas on more complex product or service issues to ensure client's needsCollaborate cross-functionally to identify, implement, and monitor the customer's service efficiencies, including performance guaranteesCollaborate with team members on case installation to manage the integration of client's and internal organizations, ensuring a smooth installationReview client key performance metrics and identify opportunities for plan design changes and efficiencies10-15% travel requiredOther duties as assignedYears of Experience:2-4 years of experience in Account Management or Sale in the Healthcare industryDegree:Bachelor's Degree in Business, Healthcare Administration, Marketing, or related fieldCertification:N/ASkills & Abilities:Excellent analytical skills with a proactive natureStrong organization skills with a drive to meet deadlinesAbility to prioritize numerous tasksProblem solving skillsClear and concise writing skills to effectively communicate with clients and brokersExperience presenting educational material or compelling story to clientsAn affinity for accuracy and efficiencyProficiency in Microsoft Excel, Word (including mail merge) and OutlookStrong verbal and written communication skillsAn aptitude for prioritization and multi-taskingStrong collaboration skillsA drive to learn and apply new concepts quicklyExperience with Salesforce CRM preferred

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